Refund & Cancellation

Cancelling an order

You can cancel free of charge any time before your order is dispatched — email support@rovique.in with your order number. Once a parcel has left us it can no longer be cancelled, and the return process below applies instead.

Returns

You can request a return within 7 days of delivery if the product is unused, unopened and in its original sealed packaging.

For reasons of hygiene and safety we cannot accept a return of a skincare or haircare product whose seal has been broken, unless it arrived damaged, is faulty, or is not what you ordered. In those cases we will always replace or refund it.

• Damaged in transit — report within 48 hours of delivery, with photos
• Wrong item delivered — report within 7 days
• Manufacturing defect or product past its shelf life — report within 7 days

How to start a return

Email support@rovique.in with your order number, what is wrong, and photos where relevant. We will confirm whether the return is accepted, and then arrange a courier to collect the item from your address. Do not ship anything back before we confirm — we cannot process a parcel we were not expecting.

Refunds

Once the returned item reaches us and passes a short check, we issue the refund within 5–7 working days. It is credited to the original payment method; your bank may take a further 3–5 working days to show it. For an order paid cash on delivery, we refund by bank transfer to an account you provide.

Shipping charges already paid are refunded only when the return is our fault — a damaged, faulty or wrong item.

Exchanges

We exchange a product for the same item where it arrived damaged or faulty. For anything else, request a return and place a fresh order.

Contact

Questions about a refund: support@rovique.in or +91 00000 00000, quoting your order number.